Varaxon Scan Hub — Cancellation and Refund Policy
Document set version: v1.0, effective September 11, 2026
Last updated: September 11, 2026
Business: Varaxon Technologies LLC
Service: Varaxon Scan Hub (https://scan.varaxontech.com)
Contact: support@varaxontech.com
Subscription cancellation and automatic renewal
Your subscription renews automatically. Unless you cancel before the end of the current billing period, it renews for another period of the same length and the payment method on file is charged the then-current price. Before purchase, the checkout and account billing surface show the selected plan's price, billing frequency, included allowance, and next renewal date.
If you subscribed online, you can cancel online. A cancellation control is available in the billing page of your account, and reaching it does not require you to call, email, chat, or speak with anyone. You may also cancel by emailing support@varaxontech.com from the address associated with the account, but you are not required to do so. Cancellation takes effect at the end of the current paid billing period, and the subscription will not renew after that period.
We will remind you before an annual renewal. For any subscription whose renewal term is longer than 60 days, we send a reminder to the account email at least 15 days and no more than 45 days before the renewal date, stating the renewal date, the amount to be charged, and how to cancel. We also send a reminder at least once every 12 months to any account on a continuing subscription of any term length.
We will not raise your price without asking. We give at least 30 days' notice of a price increase, and we will not charge an increased price to an existing subscription without the account holder's affirmative consent. Without that consent the subscription continues at the existing price to the end of the current paid period and then ends rather than renewing.
Until cancellation takes effect, the account remains subject to the selected plan, its report allowance, and its price. Cancellation does not erase amounts already due and does not itself create a refund for the unused portion of a billing period.
Refunds and purchased credits
Subscription charges and purchased pay-as-you-go credits are non-refundable, except for the following cases:
- a duplicate charge or an incorrect charge caused by Varaxon’s billing error;
- a refund or remedy required by applicable law or the payment-network rules; or
- a pro-rata refund for the unused portion of a prepaid period if Varaxon terminates the subscription without customer fault or discontinues the paid plan, as described in the Terms of Service.
What a purchased credit is
A purchased credit is a prepaid entitlement to receive the Service. Credits are not cash, a deposit, a stored-value instrument, or a payment instrument. They are not transferable, and they are not redeemable for cash except where applicable law requires it.
Credits and account standing
Purchased credits remain available after subscription cancellation and do not expire while the account remains in good standing. For this policy, good standing means that the account is active and has not been suspended or terminated for fraud, abuse, unauthorized use, or material breach. Cancelling a subscription alone does not remove an account from good standing, and does not affect credits you have already purchased.
Missing a payment does not erase credits you have already paid for. We may suspend an account for non-payment, and your purchased credits remain available when the account is restored.
Unused purchased credits are forfeited only where we terminate an account for documented fraud, abuse, unauthorized use, or serious material breach, and except where applicable law requires otherwise. Credits are not refundable except as stated above or required by law.
No goodwill refund window is offered unless Varaxon announces one in writing for the applicable plan or transaction.
If you request a permitted refund, include the account email, charge date, and Stripe receipt or invoice number. Do not include a scan file or vulnerability findings in a billing request.
Nothing in this policy limits any non-waivable refund or cancellation right required by applicable law. If a payment was unauthorized, contact us promptly so that we can investigate; you should also notify your payment provider when appropriate.
Service termination and suspension
We may suspend or terminate access for non-payment, fraud, abuse, unauthorized security testing, or a material breach of the Terms of Service. Suspension or termination for those reasons does not require a refund, except where applicable law requires otherwise.
How to submit a request
To cancel, use the cancellation control in the billing page of your account. To request a refund, email support@varaxontech.com with the subject Cancellation or refund request. We will acknowledge the request and may ask for reasonable information needed to locate the account or transaction. We will not ask you to send passwords, API keys, or uploaded scan exports by email.
Changes
We may update this policy by posting a revised version with a new effective date. Material changes will be communicated in a manner consistent with the Terms of Service and Privacy Policy.